Brick and Mortar and Love follows the story of ear X-tacy Records, the legendary record store in Louisville, Kentucky, as it struggles to survive in the changing music retail industry. In-depth interviews include owner John Timmons, staff at ear X-tacy, leaders in the record store industry and scores of independent record store owners from all over the US. These interviews look into the state of the independent record store, what services they provide and what is at stake if they disappear. Independent record stores are not just the place to buy a CD, they are cultural centers where music is learned, art is cultivated and they are vitally important to the communities that they serve.

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